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Rapid Response Service

If you’ve had an illness or injury that’s made it harder for you to look after yourself, we will support you in a crisis. We will help you remain in your home and avoid being admitted to hospital unnecessarily.

Our aim is to prevent you having an unplanned hospital admission.

Once you’ve been referred into our service, we will provide you with extra support in your home while you recover. This reduces the chances of you needing to use hospital based services again.

If you’re at risk of being admitted to an acute hospital, we will visit you within two hours and assess your needs.

Our team of occupational therapists, physiotherapists and community nurses will decide on the best course of action. They can help you with personal care and practical tasks, such as shopping and housework.

We can also provide end of life support if you choose to die at home.

Once referred, we’ll provide you with a rapid response service within two hours if:

  • You’re in the community and at risk of being admitted to an acute hospital
  • You’ve been discharged from a hospital Clinical Decision Unit (CDU) or Accident & Emergency (A&E) department
  • You’ve been given a holding bed within an acute hospital within 48 hours of admission

You can be referred into the service by your GP or healthcare profession through our Health Hub. The hub manages all referrals for Berkshire Healthcare community services.

All referrals must be made by calling us.

Phone number  0300 365 1234



Phone number  0300 365 3000


West Berkshire

Phone number  01635 292 120



Phone number  0118 974 7500

You can contact our service during the following times:

Monday Tuesday Wednesday Thursday Friday
8am - 8pm 8am - 8pm 8am - 8pm 8am - 8pm 8am - 8pm

“The availability of the service is a real boom to people who are on their own and may sometimes have difficulty self-motivating, maintaining their regular activities and being optimistic about their ability to cope. Your help and encouragement over the last year has given me the necessary boost to enable me to take a positive rather than a negative view about what I can do. I don’t know of any improvements that I can suggest. Just ask for the service to be maintained for the benefit of present and future clients.”


“All members of the team have been positive. With thanks to you all for the support given to me at a difficult time in my life.”


“The care shown to me by all I have had contact with is second to none. I would not be where I am today without them. I really cannot give enough praise to your entire organisation, a heartfelt thank you.”


“The neuro team were fantastic, my goals were met and my mobility improved. I also have some of my independence back. I’m continuing with my exercises daily and even though there is no cure for my illness, I’m hopeful that the progression will slow down if I continue with what my rehab team told me and taught me. I would recommend them to everyone and I’ve already told my family and friends how brilliant my team was.”