Your Visit

Visiting one of our hospitals? Find out more information about preparing for your visit below. 

Choose and book

Choose and Book is the service that lets you book, change or cancel a routine hospital appointment either online or by phone.

When you and your GP agree you need a referral to a specialist, Choose and Book shows your GP which locations provide appropriate treatment, and you can choose a date and time to suit you.

Most services at the Royal Berkshire NHS Foundation Trust are already directly bookable through Choose and Book as part of our commitment to offer patients fast, efficient and reliable access to healthcare. We provide services at a number of locations so that patients can choose to be treated closer to home.

You will be given an Appointment Request Letter containing your Reference Number and Password (see below). Make sure you have these in front of you when booking an appointment.

You can use Choose and Book to make routine outpatient appointments for most services* at the Royal Berkshire NHS Foundation Trust.

To book an appointment at one of the following Royal Berkshire NHS Foundation Trust locations

  • Royal Berkshire Hospital, Reading
  • West Berkshire Community Hospital, Newbury
  • Wallingford Hospital
  • Townlands Hospital, Henley
  • Wokingham Community Hospital
  • King Edward VII Hospital, Windsor
  • Bracknell Healthspace
  • St. Marks Hospital, Maidenhead

You can book online now or call The Appointment Line (TAL) on 0345 60 88 88 8 open every day from 7am-10pm or Textphone services are available on 0345 8 50 22 50.

Visiting Hours

Visiting times for wards and departments vary across the Trust. Some wards have restricted hours and protected mealtimes, whilst others have open visiting. For specific times, please check with the ward's page via the Ward catalogue.

As part of our commitment to ensure equal access for all our patients, the Trust has contracts with both foreign language and British Sign Language (BSL) interpreting services.

If you or your relative has communication needs, please contact (or ask a representative to contact) the telephone or fax number on the appointment letter or card received and ask them to arrange an appropriate interpreter.

The Trust has developed a number of leaflets in Polish, Nepali, Punjabi and Urdu and documents can be made available in other languages and large print, easy read or Braille on request.

Contact the Patient Relations Team on 0118 322 8338 or email: TalkToUs@royalberkshire.nhs.uk.

To help you, please find the list below showing the conditions that are exempt from prescription costs. More information about exemption certificates and how to apply can be found here: https://www.nhsbsa.nhs.uk/exemption-certificates/medical-exemption-certificates

Alternatively, ask for an application form from your GP's surgery. You will need to fill it in and your doctor (or an authorised member of the practice staff) will sign to confirm the information you've given is correct. You will then be sent a Medical Exemption Certificate.

Medical exemption certificates are credit-card-size cards. They are issued if you have:

  • cancer, including the effects of cancer or the effects of current or previous cancer treatment
  • a permanent fistula (for example, a laryngostomy, colostomy, ileostomy or some renal dialysis fistulas) requiring continuous surgical dressing or an appliance
  • a form of hypoadrenalism (for example, Addison's disease) for which specific substitution therapy is essential
  • diabetes insipidus or other forms of hypopituitarism
  • diabetes mellitus, except where treatment is by diet alone
  • hypoparathyroidism
  • myasthenia gravis
  • myxoedema (hypothyroidism requiring thyroid hormone replacement)
  • epilepsy requiring continuous anticonvulsive therapy
  • a continuing physical disability that means you cannot go out without the help of another person (temporary disabilities do not count, even if they last for several months)

If you have a Medical Exemption Certificate, all your prescriptions are free, whatever the medication is prescribed for.

More information about prescription charges can be found here.

Permission
Please note that anyone who is found to be filming or photographing on one of our sites without the permission of the Trust’s communications team will be asked to leave immediately, and footage and photographs may be confiscated or legal advise sought. All filming requests will be considered on an individual basis.

Conditions
All film crews and photographers must be accompanied by a member of Trust staff at all times. No patients or staff are to be filmed without consent. Patients are required to fill in a Trust consent form before proceeding with any filming. If a patient is under 16 years of age, the parent or guardian must complete the form. All film crews and photographers must comply with the Trust’s infection, prevention and control procedures.

Key principles

  • Patient confidentiality is of utmost importance and written consent to filming must always be obtained from patients, staff and the Trust. Consent forms must be sent to and agree by the Communications Department prior to filming.
  • Authorisation will be given on the understanding that it may be withdrawn at any point if either a patient or member of staff does not consent to filming
  • Filming must not interfere with the provision of patient services or effective running of the Trust Patient and staff safety is paramount at all times
  • The privacy of patients must be respected and their dignity preserved
  • Film crews must vacate the area if reasonably requested to do so by a senior member of staff
  • If requested by the Trust, the company must show the final version of the film before broadcasting to ensure content is appropriate and matters of confidentiality are not breached.
  • Film may be used only for the purpose identified in the application.
  • Laminated filming in process notices should be displayed in all areas where cameras are in operation

Filming by patients of staff and other patients
Filming in our hospitals by patients and their friends and families is not allowed without the express permission of the senior nurse in charge. Patients and staff may legitimately refuse to give this permission. This is to protect the privacy of patients and staff.

Procedure
Before filming
All filming requests must be directed to the Trust’s communications team. Details of the request, including dates, specifications and duration must be sent by email to communications@royalberkshire.nhs.uk and a request must be submitted.

While filming

  • The film crew must be accompanied by a member of Trust staff at all times
  • Rigorous infection control procedures must be respected at all times
  • No patients or staff are to be filmed without obtaining proper consent

Parking
Larger vehicles can be accommodated if sufficient notice is given. Smaller vehicles are able to use the public pay and display car parks within the Trust grounds.

Patient information leaflets can be made available in other languages and large print, easy read or Braille on request. Contact the Patient Relations Team on 0118 322 8338 or email: TalkToUs@royalberkshire.nhs.uk.

To help you, please find the list below showing the conditions that are exempt from prescription costs. More information about exemption certificates and how to apply can be found here: https://www.nhsbsa.nhs.uk/exemption-certificates/medical-exemption-certificates 

Alternatively, ask for an application form from your GP's surgery. You will need to fill it in and your doctor (or an authorised member of the practice staff) will sign to confirm the information you've given is correct. You will then be sent a Medical Exemption Certificate.

Medical exemption certificates are credit-card-size cards. They are issued if you have:

  • cancer, including the effects of cancer or the effects of current or previous cancer treatment
  • a permanent fistula (for example, a laryngostomy, colostomy, ileostomy or some renal dialysis fistulas) requiring continuous surgical dressing or an appliance
  • a form of hypoadrenalism (for example, Addison's disease) for which specific substitution therapy is essential
  • diabetes insipidus or other forms of hypopituitarism
  • diabetes mellitus, except where treatment is by diet alone
  • hypoparathyroidism
  • myasthenia gravis
  • myxoedema (hypothyroidism requiring thyroid hormone replacement)
  • epilepsy requiring continuous anticonvulsive therapy
  • a continuing physical disability that means you cannot go out without the help of another person (temporary disabilities do not count, even if they last for several months)

If you have a Medical Exemption Certificate, all your prescriptions are free, whatever the medication is prescribed for.

More information about prescription charges can be found here.

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